FAQs

For a secure and seamless payment process, we utilize Shopify Payments by Shopify. Your payment is protected, giving you confidence while shopping.

To redeem a promo code, simply input it in the "Discount Code" field during checkout. Make sure it’s entered correctly before completing your order, as it may not be possible to apply it after checkout.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This way, you can keep an eye on your order until it arrives at your address. Track Your Order

If you have questions related to your order, our dedicated customer support team is here to help. Contact us at Support@cardpatch.shop. Please provide your email address and order number for a quicker response.

To modify or cancel your order, please contact Customer Service at Support@cardpatch.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible once an item has already shipped. For further details, please refer to our Refund and Return Policy.

If you face any delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help expedite a carrier claim to find your package, usually within a week.

After your return is approved, monitor the return tracking number. Once the item reaches our facility, we’ll process your refund promptly within 2-3 business days.

For products that need assembly, instructions are included within the product packaging. If you require further assistance, please reach out to our customer service at Support@cardpatch.shop, and we can provide online assembly instructions for your item.